FAQS

Where is your matcha from?

We source from different regions across Japan, choosing each lot based on the season and the character of the harvest. Tea from southern regions can taste different from tea grown further north. Soil, climate, elevation, and farming style all quietly shape the final cup.

Some harvests lean deeper and more umami. Others feel brighter, softer, or more fresh. These differences aren’t flaws — they’re part of what makes tea alive.

Over time, we’ve learned what balance feels like to us. We continue to taste carefully and choose intentionally.

Single Cultivar or Blended?

Blending is part of tradition. Many respected tea producers blend different cultivars to create harmony and consistency across seasons. It is not a lesser choice.

Single-cultivar matcha highlights the character of one specific tea variety. It can feel more distinct, sometimes more expressive, and occasionally more seasonal.

Both approaches are valid. Both require the same amount of care.

At the end of the day, what matters most is how the tea feels in the cup.

Brewing Guide

There isn’t only one way to prepare matcha. The way you brew it changes how you experience it.

Classic Latte (with milk)
⦿ Sift 3g of matcha into a bowl
⦿ Gradually add 40ml of water and whisk until smooth and velvety.
—
⦿ In a glass/cup, prepare 100ml of your choice of milk and slowly pour your whisked matcha

Koicha (thick tea)
⦿ Sift 4g of matcha into a bowl
⦿ Add 40 ml of hot water and whisk slowly until smooth and thick

Usucha (thin tea)
⦿ Sift 2g of matcha into a bowl.
⦿ Add 60ml of hot water and whisk briskly until lightly frothy

* Hot water not beyond 75-80℃

Adjust the ratio until it feels right to you.

How to properly store matcha

Matcha is best kept away from heat, light, air, odours, and humidity.

After opening, make sure the tin or container is sealed tightly. If possible, store matcha in a cool and dry place. Some people keep it in the refrigerator to help preserve freshness, but it should be brought back to room temperature before opening the container to avoid moisture.

Matcha is at its best when consumed while it is still vibrant and fresh. Over time, the color and aroma will naturally soften — this is very normal.

There is no need to rush, but matcha is something quiet and alive, so it is good to treat it gently.

Do you do same-day deliveries?

Yes, but this option may not always be available and may not show at checkout. For urgent needs, feel free to DM us.

Important:

  • We only do deliveries via Grab Express for this option.
  • This option comes with higher delivery fees compared to self-booking or shipments via J&T.
  • Delivery fee is Cash on Delivery (COD).

How long does your matcha take to ship?

If you checkout and complete payment before 2PM, your order will be shipped out the same day.

Checkouts after 2PM will be shipped out the following day.

When will I receive my order?

J&T Express Delivery Estimates (from Cebu City)

  • Cebu City: 1–2 days
  • Visayas (outside Cebu City): 2–5 days
  • Luzon & Mindanao: 3–7 days

These are estimated delivery times for standard service and may vary depending on location and logistics conditions.

How much does shipping cost?

  • Within Cebu City: ₱95
  • Visayas (outside Cebu City): ₱95–₱150
  • Luzon & Mindanao: ₱150

Shipping fees will be automatically calculated at checkout.

Can I change/cancel my order?

Unfortunately, we can’t make manual changes to orders.

What payment methods do you use?

GCash and Bank Transfers only.